Organized Retail Crime Program Manager

SUMMARY

Responsible for leading the Northeast Shared Services Asset Protection program in detecting and reducing Organized Retail Crime activity and conducting ORC related operations and investigations throughout both Price Chopper/Market 32 and Tops Markets operating companies. Develop and implement training programs for Asset Protection team to increase awareness and understanding of Organized Retail Crime and other criminal activity. Prepare weekly, period, and annual reports summarizing ORC and major crime activity, investigation updates, and proactive measures to combat ORC related issues. Conduct corporate investigations as directed by the Director of Asset Protection and Vice President of Risk Management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prepare and document ORC investigations; review ORC cases prepared by Asset Protection Supervisors and Asset Protection Managers
• Coordinate information sharing among law enforcement and retail associations to combat ORC theft and other financial crimes
• Review data produced through Auror case management system and analyze trends to detect and reduce ORC and other criminal activity
• Coordinate and directly oversee major ORC case investigations including outside surveillance with law enforcement and retail partners
• Maintain direct involvement with Asset Protection Supervisors and Asset Protection Managers on inventory shrink variances related to high theft products
• Research, evaluate, and implement new and emerging technologies to prevent shrink, improve efficiency, and increase physical security standards
• Ensure that all organizational policies and procedures relating to high theft items are accurately maintained and adhered to within the field operation
• Monitor online auction sites looking to identify Price Chopper/M32/Tops merchandise or equipment for sale. Track suspected sellers of such merchandise/equipment. Engage law enforcement when necessary.
• Conduct ongoing analysis of collected intelligence or for trends that require communication to field asset protection and store management
• Act as the point person for outside requests for asset protection information (law enforcement, risk management, etc.)

MINIMUM QUALIFICATIONS

• Satisfactory performance reviews
• Demonstrate strong communication skills both verbal and written
• General knowledge of MS Word and MS Excel computer programs
• General understanding of the center store PI or Fresh inventory process
• Must have a valid driver's license and regular travel required 
• Must be 21 years of age
• Strong analytical and problem-solving skills
• Strong organizational skills and ability to multi-task
• Ability to work on sensitive assignments and handle confidential information appropriately
• Ability to travel 50% of the time (Office location - Schenectady, NY or Buffalo, NY)

EDUCATION AND EXPERIENCE

• College degree/study Preferred
• LPC, CFI Certification Preferred
• High School/GED degree mandatory
• Wicklander-Zulawski Certification Preferred
• 5 years Asset Protection investigations or supervisory experience preferred

PHYSICAL REQUIREMENTS

EQUIPMENT USED

• Application Software Packages
• Security Technologies- CCTV, Access Control, Covert Surveillance Equipment
• Laptop/Desktop
• Auror Case Management System
• Smartphone