Bench Starbucks Team Leader

SUMMARY

This job contributes to Starbucks & Price Choppers success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The Starbucks manager is required to regularly and customarily exercise discretion in managing the overall operation of the Starbucks department. In particular, supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the department financial performance, and managing safety and security within the department. The incumbent is responsible for modeling and acting in accordance with Starbucks & Price chopper guiding principles to ensure all corporate and state sanitation procedures and regulations are met.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible and essential job functions include but are not limited to the following

Drives the implementation of Starbucks company programs by developing action plans and directly motivating and instructing the team to implement them to meet operational and organizational objectives.

Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service

Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and Price Chopper.

Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.

Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews department environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the department team to achieve operational goals. Payroll, sales, gross profit, CTO, shrink & inventory levels.

Monitors and manages department staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.

Solicits customer feedback to understand customer needs

Utilizes management information tools and analyzes financial reports to identify and address trends and issues in department performance.

MINIMUM QUALIFICATIONS

Ability to manage others and demonstrate follow-through to achieve desired results and objectives.

College degree in business or a closely related field may substitute for a portion of the required experience

Must be 18 years of age

High school or GED

Ability to manage department operations independently

Ability to manage effectively in a fast-paced environment

Ability to manage multiple situations simultaneously

Ability to manage resources to ensure that established service levels are achieved at all times

Interpersonal skills

Knowledge of customer service techniques

Knowledge of supervisory practices and procedures

Organization and planning skills

Strong operational skills in a customer-service environment

Strong problem-solving skills

Team-building skills

Ability to communicate clearly and concisely, both orally and in writing

Strong leadership skills, with the ability to coach and mentor others

Ability to plan and prioritize workload

Ability to handle confidential and sensitive information

EDUCATION AND EXPERIENCE

PHYSICAL REQUIREMENTS

EQUIPMENT USED

Compute Applications           

Barista equipment

Register

Phone

Starbucks Products