Mailroom / Copy Center Clerk

SUMMARY

The Mailroom and Copy Center Clerk supports the daily operations of one or more locations including any or all of the following: receiving/delivering/shipping packages, sorting/delivering/metering mail, producing print & copy jobs, taking/filling orders from internal customers, delivering boxes of paper, and sending distribution to stores through the use of the mail tote system. Provides overall Mailroom/Copy Center tasks by presenting a professional appearance including extraordinary customer service.

COPY CENTER RESPONSIBILITIES

o Operates print production gear, including direct print and multi-functional printer equipment.

o Performs basic troubleshooting of print gear, including acting as first responder to customer service call requests via Help Desk notification(s).

o Generates detailed service requests to assigned service provider, ensuring vendor SLA’s are met or exceeded and internal service ticket is updated with all relevant information.

o Ensures internal print & copy areas are neat and well stocked with supplies.

o Prints, copies, distributes submitted requests from internal customers via hardcopy and/or electronically.

MAILROOM RESPONSIBILITIES

o Receives, sorts, delivers US Mail and related materials to designated drop-off areas.

o Operates mail/postage meter, sorts outgoing mail according to target destinations.

o Performs basic troubleshooting of mail/postage meter. May involve initiating direct service request(s) to service provider(s), and supplying internal Help Desk with detailed notes for call logging.

o Receives, sorts, delivers all incoming packages from common carriers, freight companies, delivery trucks, etc.. Notates damage (if applicable) and piece count.

o Processes outbound packages via common carrier.

o Escorts outside vendors as needed.

o Accepts supply orders from Price Chopper/Marklet32 stores, ensuring they are accurately fulfilled in a timely manner.

o Monitors supply item inventory levels, orders replacement product via internal ordering system when needed.

o Fills mail totes with reports, VCS materials, supplies, etc... Pulls totes off racks, performs make-ready for delivery to designated stores. Notifies Help Desk and Computer Operations team of any returned totes the following day.

COURIER RESPONSIBILITIES

o Safely operate courier vehicle, adhering to all traffic laws and company procedures.

o Travel between multiple operational sites to pick up and deliver various materials. Load/unload packages from courier vehicle.

MINIMUM QUALIFICATIONS

o Ability to work within a team as well as work independently.

o Ability to communicate effectively verbally and in writing with internal departments on issues.

o Present a customer-oriented image of professionalism and service satisfaction while adhering to company policies and procedures.

o Knowledge of computer operation, including Microsoft Office Suite. Microsoft O365 knowledge a plus. .

o Experience operating online shipping services such as UPS Online preferred.

o Previous experience in a mailroom operation, shipping, and/or receiving preferred

EDUCATION AND EXPERIENCE

o High school diploma or equivalent.

o Experience operating mail/postage meter and production printers preferred.

o Experience working in a Mailroom, Copy Center, and/or Reprographics preferred.

o Must have valid driver's license and clean DMV record

PHYSICAL REQUIREMENTS

EQUIPMENT USED

o Production and multi-function printers, including associated software

o Folding/stuffing equipment

o Mail/Postage meter

o Courier vehicle

o All miscellaneous equipment associated with Mailroom/Copy Center suppor

SCHEDULE REQUIREMENTS

o Evenings, nights, and weekend shifts may be required to fulfill the needs of the business