Asst Office Mgr

SUMMARY

The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money.   The Assistant Office/Service desk manager is responsible for ensuring superior customer service and control of losses through efficient management of service desk and bookkeeping operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prioritize multiple tasks without constant supervision
• Handle cash, checks, and other media and distinguish between various forms of currency
• Responsible for proper cash and media reconciliation at the end of each shift
• Maintain a clean and organized environment around the service desk and bottle area
• Answer incoming telephone calls and direct to correct person/department
• Inform manager on duty and/ or office manager of any problems or important information
• Assist Service Desk manager in selection, training, and development of service desk and bookkeeping associates
• Complete all necessary paperwork relating to Bookkeeping and Service Desk Department
• Follow all Federal, State, and Local regulations as well as company policies regarding Service Desk operations, safety, and sanitation
• Ensure all security procedures are followed to protect from internal/external theft
• Maintain efficient use of supplies
• Confirm all equipment is in proper working condition
• Report any information/ problems to Service Desk manager
• Act in place of Service Desk/Bookkeeping manager when they are absent
• Follow direction of managers, as given
   

MINIMUM QUALIFICATIONS

Must be 18 years of age

EDUCATION AND EXPERIENCE

• Ability to read, write, and perform basic math functions
• Possess basic computer skills
• Possess strong communication skills

PHYSICAL REQUIREMENTS

EQUIPMENT USED

Operation of the following: 

• Cash Register       
• Money Order Machine 
• Lottery Vending Machine (must be 18yrs of age)    
• Lottery Machine 
• Coinstar (Must be 18 yrs. of age)
• Western Union System
• Computer
• Certegy Check Cashing System
• Safe
• Tickets.com Terminal 
• Coin Wrapper (Must be 18 yrs. of age)
• Telephone System
• Currency Counter
• Adding Machine/Calculator
• Ladder (must be 18 yrs. of age)
• Bottle Machine(Must be 18 yrs. of age)