Tops Night Operations Manager Trainee- Syracuse Northeast

SUMMARY

The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money. The Night Operations Manager Trainee is a well-rounded individual responsible for learning: all opening and closing procedures and enforcing all proper operating procedures throughout the store to create a positive work environment for associates and a positive shopping experience for the customer.  Primary hours of responsibility 3 – 4 nights per week, these hours may vary based on each individual stores hours of operation and the needs of the business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains Remarkable Customer Service and customer relations, as well as maintaining acceptable service levels 
• Reacts to all customer concerns quickly and effectively while following policies and procedures to provide the best experience possible 
• Closely monitor stock levels and ad support to ensure maximizing sales potential.
• Act quickly and accurately if any problems arise, (customer, associate and or building situations/issues)
• Refrigeration checks completed per SOP and logged.
• Knowledge and awareness of "Crisis Manual" in case of power outage or weather related issue
• Maintains proper staffing levels to handle the needs of the business. 
• Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
• Maintains a friendly, professional and well organized image in all departments including but not limited to the parking lot, vestibule, checkouts etc.
• Performs special store level tasks/projects as assigned by the store manager
• Coordinating of receiving warehouse deliveries per schedule.

MINIMUM QUALIFICATIONS

• Must be 18 years of age
• High School Education    
• 1-3    years retail experience preferred
• Attendance at a Company MOD Class and the passing of MOD Certification test
• Ability to work in multiple stores within the district/ region based on the needs of the business     

EDUCATION AND EXPERIENCE

• Ability to read, write, and perform basic math functions
• Possess basic computer skills
• Very strong customer service skills, communication, management/leadership skills, strong decision making skills, conflict management, and the ability to manage multiple tasks
• Working knowledge of Company SOPs, as well as the ability to make decisions and provide effective leadership

PHYSICAL REQUIREMENTS

EQUIPMENT USED

• Working knowledge of all store systems including POS, receiving, Kronos, pallet jack certification etc.,
• Operation of the following:
• Baler/compactor (must be 18 years of age)
• Telephone    
• Case cutter (must be 16 years of age)
• Scale
• Pallet jacks (must be 18 years of age)
• Wrapping Machine
• Marking gun
• Media scale
• Computer
• Oven
• Walkie Stacker (must be 18 years of age)
• Thermometer
• Ladder (must be 18 yrs of age)