Assistant Customer Service Manager #32

SUMMARY

The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money. The Assistant Customer Service Manager (ACSM) is responsible for giving the customer a great lasting impression of the store. The ACSM is responsible for assisting the CSM as a goodwill ambassador and the job requires accuracy, honesty, patience and stamina.

ESSENTIAL DUTIES AND RESPONSIBILITIES

    Cultivates and maintains Remarkable Customer Service and customer relations at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels Effectively trains, coaches, and mentor’s associates. 

    Reacts to all customer concerns quickly and effectively while following policies and procedures to provide the best experience possible 
    Controls stores shrink by monitoring cashier product handling, cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures. 
    Assists in writing of the schedule weekly for front-end associates and maintains proper staffing. 
    Makes certain that associates are properly informed and trained about all promotions and fundraisers.
    Ensures that merchandise returns are fulfilled throughout the day
    Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
    Maintains a friendly, professional and well-organized image in all areas of the front-end department including but not limited to the parking lot, vestibule, checkouts etc.
    Finish and retain reports/ logs needed for store audit and state inspection
   Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WIC
   Maintains supplies for front-end, places orders when needed and keeps inventory
    Performs special store level tasks/projects as assigned by the store manager
 

MINIMUM QUALIFICATIONS

Must be 18 years of age

EDUCATION AND EXPERIENCE

   Ability to read, write, and perform basic math functions
    Possess basic computer skills
    Possess strong communication skills

PHYSICAL REQUIREMENTS

EQUIPMENT USED

   Operation of the following
    Cash register                Telephone system
    Scanner                Scale
    Ladder (must be at least 18 years of age)