Office/ Service Desk Manager

Sep 5, 2025

Springville, NY, US, 14141

Pay Rate Starting at: $19/hour- Rates of pay are determined by previous experience and labor contract seniority.

SUMMARY

The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money. Service desk/ bookkeeping manager is responsible for ensuring superior customer service and control of losses through efficient management of service desk and bookkeeping operations

ESSENTIAL DUTIES AND RESPONSIBILITIES

The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money. Service desk/ bookkeeping manager is responsible for ensuring superior customer service and control of losses through efficient management of service desk and bookkeeping operations

MINIMUM QUALIFICATIONS

Must be 18 years of age

EDUCATION AND EXPERIENCE

Ability to read, write, and perform basic math functions
Possess basic computer skills
Possess strong communication skills

PHYSICAL REQUIREMENTS

Bending Occasional 1-3 Hours

Grasping/Finger Movement & Dexterity- Left/Right Hands Constant 5-8 Hours

Lifting Occasional 1-3 Hours up to 25lbs

Pivoting Frequent 3-5 Hours

Standing Constant 5-8 Hours

Twisting Frequent 3-5 Hours

Walking Occasional 1-3 Hours

EQUIPMENT USED

Operation of the following:
Cash Register
ATM
Money Order Machine
Lottery Vending Machine (must be 18yrs of age)
Lottery Machine
Coinstar (Must be 18 yrs. of age)
Western Union System
Computer
Certegy Check Cashing System
Safe
Tickets.com Terminal
Coin Wrapper (Must be 18 yrs. of age)
Telephone System
Currency Counter
Adding Machine/Calculator
Ladder (must be 18 yrs. of age)
Bottle Machine(Must be 18 yrs. of age)

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.